We operate a 30-day return policy. You have 30 days from the day you receive your item to request a return.
Your statutory rights
If you are a consumer in the United Kingdom, you have a legal right under the Consumer Contracts Regulations 2013 to cancel your order within 14 days of receiving it, without giving a reason. Our 30-day policy is offered in addition to that right and does not replace or limit it.
Eligibility
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.
How to start a return
Email us at info@arcalondon.com with your order number and the item you wish to return. We will confirm your return and send instructions on how and where to send your package.
Items sent back to us without first requesting a return cannot be accepted.
Return postage
Where an item is faulty, damaged, or not what you ordered, we cover the cost of return postage. Where you are returning an item because you changed your mind, you are responsible for the cost of return postage. We recommend using a tracked service, as we cannot be responsible for parcels lost in transit back to us.
Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so we can evaluate the issue and put it right.
Items that cannot be returned
We cannot accept returns on gift cards, or on items that have been worn, washed, altered, or damaged after delivery.
Exchanges
The fastest way to get the item you want is to return the item you have and, once your return is accepted, place a separate order for the replacement.
Refunds
Once we have received and inspected your return, we will notify you whether the refund has been approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund to your account.
If more than 15 business days have passed since we approved your return and you have not received your refund, contact us at info@arcalondon.com.